🔐 NAVANA.AI IS COMPLIANT WITH ISO 27001:2022 & SOC 2 TYPE II STANDARDS FOR SECURITY AND RISK MANAGEMENT

SOLUTIONS

RESOURCES

COMPANY

GET IN TOUCH

Terms

Effective Date: 6 April, 2026

Last Updated: 06-04-2026

INTRODUCTION

(a) These terms of use (“Terms”) set out the terms and conditions governing how Users (collectively referred to as “you” or “your” or “yourself”) may access or use the website ( https://navana.ai/ ), our Software, and/ or our Services (collectively referred to as the “Services”), which are owned, operated, licensed and controlled by Navana Tech Private Limited (“we”, “us”, “our” or “Navana.ai”). You and Navana.ai are collectively referred to as the “Parties”, and individually as a “Party”, subject to the clarification below in Section 1(c).

(b) These Terms are an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as applicable. The Terms are (i) published in accordance with the provisions of Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and (ii) generated by a computer system and do not require any physical, electronic, or digital signatures.

(c) If you are accessing the Services under a subscription procured by your employer or another entity (“Client”), your access and use are also subject to the terms and conditions of the principal agreement between Navana.ai and such Client (the “Agreement”), and for such purposes, the term “Parties” shall be deemed to include the Client, but only to the extent necessary to give effect to the Agreement and enforce your obligations under these Terms. In the event of any inconsistency, the Agreement shall govern with respect to the commercial and service terms, while the restrictions, acceptable use requirements, and confidentiality obligations set out in these Terms shall continue to apply to you individually.

(d) Please read the Terms and our Privacy Policy carefully before accessing or using the Services. By accessing or using the Services you accept these Terms and the Privacy Policy and agree to be legally bound by the same.

(e) Navana.ai retains an unconditional right to modify or amend these Terms and the Privacy Policy and will notify you of the same. You can determine when these Terms were last modified by referring to the “Last Updated” legend above. It shall be your responsibility to check these Terms and the Privacy Policy periodically for changes. Your acceptance of the amended Terms shall signify your consent to such changes and agreement to be legally bound by the same.

Personal data refers to any information which can be used to identify you, such as your name, email addresses, phone number, or billing information (Personal Data). This Privacy Policy explains what Personal Data we process, why we process it, how we use it, with whom we share your Personal Data, and your rights regarding your Personal Data, when you access, register on, browse and use our Services.

This Privacy Policy must be read along with the Terms (available at: [•]) and the Agreement referenced thereunder. Capitalised terms not defined here shall have the same meaning as under the Terms.

DEFINITIONS

(a) Grievance Redressal Officer: means officer appointed by Navana.ai for addressing the grievance raised.

(b) Grievance Redressal Policy: means the grievance redressal policy which provides a process for

resolution by Navana.ai of the grievances, queries or concerns raised.

trade dress, logos, domain names, design rights, database rights, patents, together with any

translation, adaptation and combination of such rights, and including any associated goodwill and all other intellectual property rights of any kind, whether or not they are registered or

unregistered (anywhere in the world).

(d) Services: means the website, Software, and the Services provided by Navana.ai.

(e) Users: means anyone who access or uses the Services.

ELIGIBILITY

Use of the Services is permitted only by businesses and professionals with the legal capacity to enter into binding agreements. By accessing or using the Services, you affirm that you are authorized and are competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. You further represent and warrant that you are not located in a country or have presence in a country that is subject to Indian Government’s embargo, or that has been designated by the Indian Government as a “terrorist-supporting” country, and that you are not listed on any Indian Government list of prohibited or restricted entities.

ACCOUNTS AND REGISTRATION

(a) You may be required to register with Navana.ai for creating an account, and provide certain information for accessing or using the account or Services, such as User email address (personal or Client operated, as applicable), contact information or other relevant information. You agree that the information provided by you to us, is and will be accurate and up-to-date at all times.

(b) You are solely responsible for maintaining the confidentiality of any access credentials (e.g. username and password) or any access controls provided to you. If you have any reason to believe that your account is no longer secure, you agree to inform us as soon as possible. The Services are meant for business use, and we retain the unconditional right to suspend or terminate access or use of the Services, in case of any breach of these Terms, our Privacy Policy, the Agreement (if applicable) or applicable laws.

SERVICES

(a) Navana.ai offers a platform to launch telephony agents, APIs to AI speech models and services to scale and fine-tune the aforesaid technology, for both the BFSI and non-BFSI industries. If your access has been authorised by a Client, specifics of the Services available to you shall depend on the Agreement executed between the Parties. The specifics of our Services can be accessed on our website at - https://navana.ai/ .

(b) Navana.ai shall provide you (a) access or use of the Services, in accordance with these Terms, our Privacy Policy and, if applicable, the Agreement(s) executed with the Client; (b) support for the Services in accordance with our SLAs; and (c) the subscription plan as specifically agreed between the Parties.

OWNERSHIP

The Services and all copyrights, patents, trademarks, service marks, tradenames and all other Intellectual Property Rights are owned by Navana.ai and/or its licensors, and are protected by applicable laws.

LIMITED LICENSE AND RESTRICTIONS

Subject to your compliance with these Terms, our Privacy Policy, and any specific terms of any Agreement(s) which may be executed by Navana.ai with the Client, and for the duration of the subscription term as agreed between the Parties, we hereby grant you, a revocable, non-exclusive, non-sublicensable, non-transferable license (“License”) to access and use the Services provided by Navana.ai, solely for your internal business purposes. No rights, title or interest in the Services will be deemed or construed to be transferred to you.

ACCEPTABLE USE

BY ACCESSING AND/OR USING THE SERVICES, YOU AGREE NOT TO:

(a) use the Services, or any part thereof, for any illegal purpose, or in violation of any applicable laws, including any local, state, national, or international law;

(b) copy, modify or distribute any portion of the Services;

(d) import or collect any data or content that is unlawful, defamatory, libelous, or invasive of privacy;

(e) use the Services to engage in or promote any other harmful, offensive, inappropriate, fraudulent, deceptive, or illegal activities;

(f) sell, sublicense, rent, lease, or otherwise transfer the access granted herein to the Services, even to Affiliates unless otherwise provided under an Agreement, including on a time-share or service bureau basis;

(g) use or apply, directly or indirectly, the Services in any manner competitive with the business of Navana.ai.

(h) use the Services to violate the security or integrity of, or otherwise abuse, any application, computing device, system or network (each a “System”) of any Party or other Users, including but not limited to accessing or using any System without permission (including attempting to probe, scan, monitor, or test the vulnerability of a System), forging any headers or other parts of any message describing its origin or routing, interfering with the proper functioning of any System (including any deliberate attempt by any means to overload a System), implementing denial-of-service attacks (inundating a target with communications requests so it cannot respond effectively or at all to legitimate traffic), operating non-permissioned network services (including open proxies, mail relays or recursive domain name servers), or using any means to bypass System usage limitations;

(i) attempt to gain access to any Systems or networks that connect to the Services (except as required to access the Services and as provided hereunder);

(j) use the Services to distribute or facilitate the sending of unsolicited mass email or other messages, promotions or solicitations (e.g., “spam”), including advertising or other announcements of any kind;

(k) interfere with or disrupt the operation of the Services, including by (i) disassembling, decompiling, reverse engineering or otherwise attempting to discover the source code of the Software and/or Services, or any part thereof, (ii) performing any fraudulent activity, including impersonating any person or entity, claiming false affiliations, or accessing the Service accounts of other Users without permission; or (iii) intentionally interfering with or damaging the operation of the Services or any User’s enjoyment of it, including by uploading or otherwise

disseminating viruses or other malicious code;

(l) “crawl,” “scrape,” or “spider”, any page, data, or portion of or relating to the Services (through

use of manual or automated means); or

(m) permit or authorize a third-party to do any of the foregoing.

BY ACCESSING AND/OR USING THE SERVICES, YOU AGREE NOT TO:

(a) use the Services, or any part thereof, for any illegal purpose, or in violation of any applicable laws, including any local, state, national, or international law;

(b) copy, modify or distribute any portion of the Services;

(d) import or collect any data or content that is unlawful, defamatory, libelous, or invasive of privacy;

(e) use the Services to engage in or promote any other harmful, offensive, inappropriate, fraudulent, deceptive, or illegal activities;

(g) use or apply, directly or indirectly, the Services in any manner competitive with the business of Navana.ai.

(i) attempt to gain access to any Systems or networks that connect to the Services (except as required to access the Services and as provided hereunder);

disseminating viruses or other malicious code;

(l) “crawl,” “scrape,” or “spider”, any page, data, or portion of or relating to the Services (through

use of manual or automated means); or

(m) permit or authorize a third-party to do any of the foregoing.

FEES; PAYMENT; CANCELLATION AND REFUND

(a) Subscription Fees: Subject to these Terms, our Privacy Policy and the terms of Agreement executed by Navana.ai, you will have access to the Services on a subscription basis. Access to the Services, or certain features of the Service, may now or in the future require the payment of fees such as subscription fees (“Fees”). Fees shall be expressly agreed between Navana.ai and you, and Fees shall be charged by Navana.ai in Indian Rupees, or such other method specified in the applicable Agreement. Unless otherwise provided in the Agreement between the Parties, Fees shall be due in full, and payable in advance, in accordance with these Terms, when you subscribe to the Services. We expressly reserve the right to modify the Fees payable for subscription to the Services, upon the renewal of such subscription. The Fees shall be exclusive any goods and services tax (GST) such similar applicable taxes.

(b) Payment: Unless otherwise agreed in an Agreement executed the Parties, you hereby authorize us or our authorized agents, as applicable, to charge you the applicable Fees for the subscription to the Services (and any renewal thereof). Your payment shall be due within 15 (fifteen) days of receipt of our invoice. If the terms of any Agreement executed by Navana.ai, provides for payment by means of electronic transaction through any credit or debit card, you agree to provide us with the details of such payment method, and you hereby authorize us to charge the applicable Fees due and payable by you for the subscription to the Services, in accordance to the subscription plan agreed between the Parties. You are responsible for maintaining complete and accurate billing information (including the details of the payment method), and for notifying us in case of any changes to such information. If the payment method provided by you fails or if the Fees payable is due, (a) you agree to pay all amounts due, upon demand by us, (b) we may collect the Fees due and payable using other collection mechanisms (including charging your other payment methods which we may have on file), (c) we reserve the right to either suspend or terminate your account and/or subscription to the Services, and/or (d) you agree to pay a late fee of 18 % (eighteen percent) per annum, or the maximum charge permitted by law, whichever is less.

(c) Cancellation and refund: Subject to these Terms, and Agreement executed between the Parties, we may cancel your subscription in case of any breach of these Terms, the Agreement, if applicable, in case of non-payment of Fees due and payable, breach of any applicable laws, and/or in cases where your continued access or use to the Services will have material adverse effect on us or our business. Except as otherwise provided herein, all Fees are non-refundable. We may add features to the Services on a going-forward basis at any time and may charge

additional Fees, separately for such additional features if you elect to access or use such features.

SUBSCRIPTION TERM; TERMINATION; DISCONTINUATION AND MODIFICATION OF THE SERVICES

(a) Subscription Term: Navana.ai will provide access and use of the Services for a term specified under the subscription plan agreed with you, or as per the Agreement executed by the Parties. Unless otherwise agreed between you and Navana.ai, your subscription to the Services provided by Navana.ai will automatically renew for a Subscription Term equivalent in length to the then expiring Subscription Term, at the then prevailing subscription charges. We will notify you of such renewal, prior to the expiry of then expiring subscription plan. If you do not wish to renew the Subscription Term, a notice of non-renewal should be sent to us at least 30 (thirty) days before the renewal, in accordance with these Terms and/or the Agreement executed between the Parties (if applicable).

(b) Termination: Subject to these Terms, our Privacy Policy and the Agreement, if applicable, either Party may terminate the subscription plan, at any time, without prior notice, refund, or liability, if there is any evidence of breach of these Terms, or any applicable law. This measure is taken to maintain a safe and respectful environment for all Users.

Services, at any time and without any notice, provided that such changes do not materially reduce

the functionality of any Services (as agreed between the Parties). We will have no liability

whatsoever on account of any such non-material change to the Services.

Services, at any time and without any notice, provided that such changes do not materially reduce

the functionality of any Services (as agreed between the Parties). We will have no liability

whatsoever on account of any such non-material change to the Services.

CONFIDENTIALITY

(a) “Confidential Information” means all confidential information disclosed by you to us, with reference to any subscription plans, access or use of the Services, or the applicable Agreement, whether oral or written, and which reasonably should be understood to be confidential. Your Confidential Information shall include your access controls or credentials of your account, the Services provided by us, and the terms of the Agreement executed by Navana.ai.

(b) Subject to applicable laws, these Terms, and the terms of applicable Agreement, we hereby agree to treat (a) the terms of the Agreement,

(b) details your subscription plan, (c) your personal information, and (d) any other proprietary information, as strictly confidential, and to not disclose, divulge or distribute any such Confidential Information to any third-party.

(c) Navana.ai will comply with the applicable data privacy laws, including but not limited to Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, at all times.

(d) Except as otherwise agreed between the Parties, the Party receiving any Confidential Information of the other (“Receiving Party”), shall protect the Confidential Information by using the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care), and shall not disclose or use any Confidential Information of the Party disclosing such information (“Disclosing Party”) for any purpose outside the scope of the agreed terms between the Parties. The Receiving Party shall limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and/or agents, who have a need such access or use the Services, and who are bound by confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.

(e) Except as expressly set forth herein, no license or other rights to Confidential Information are granted or implied hereby by either Party.

(f) Exclusions: Confidential Information (other than your personal data) shall not include (a) any information that is or becomes generally known to the public without breach of any obligation owed to you, (b) was known to us prior to its disclosure by you, without breach of any obligation owed to you, (c) is received from a third-party without breach of any obligation owed to you, or (d) was independently developed by us.

(g) Compelled disclosure: The Parties shall be liable to ensure that the Confidential Information is neither used nor permitted to be used in any manner that is detrimental or adversarial to the interests of the other. Further, these obligations of confidentiality shall not apply in cases where the either Party is required to disclose any Confidential Information, pursuant to any order or notice from a regulatory/statutory body or any court of law, provided, however, that the other Party has been provided with prompt intimation, with a detailed report within 48 (forty-eight) hours from such disclosure of such order or notice, wherever practicable, and assisted to the fullest extent, in order to enable the other Party to obtain a protective order.

(h) Effect of Termination on Confidential Information: Upon the termination of the subscription plan availed by you, each Receiving Party will (a) destroy all Confidential Information of the Disclosing Party received by the Receiving Party without retaining a copy of any such material; (b) promptly deliver to the Disclosing Party all other Confidential Information of the Disclosing Party, together with all copies thereof, in the possession, custody or control of the Receiving Party or, alternatively, destroy all such Confidential Information; and (c) certify all such destruction in writing to the Disclosing Party, provided, In the event that Receiving Party believes that returning or destroying Confidential Information is not feasible, the Receiving Party will notify the Disclosing Party in writing of the condition that makes return or destruction infeasible. If the Disclosing Party agrees that return or destruction of the Confidential Information is infeasible, as determined in its sole discretion, the Receiving Party will extend the protection of confidentiality under this section to such Confidential Information and limit further disclosure of such Confidential Information for so long as the Receiving Party maintains such Confidential Information.

(b) Subject to applicable laws, these Terms, and the terms of applicable Agreement, we hereby agree to treat (a) the terms of the Agreement,

(e) Except as expressly set forth herein, no license or other rights to Confidential Information are granted or implied hereby by either Party.

DATA PRIVACY AND ADDITIONAL TERMS

(a) Data Privacy: Please read our Privacy Policy carefully for information relating to our collection, use and disclosure of personal data. The Privacy Policy is hereby incorporated by reference into, and made a part of these Terms.

(b) Additional Terms: Your access and use of the Services is subject to any additional terms, rules, or guidelines applicable to the Services, or certain features of the Services that we may post and you may accept (the “Additional Terms”), such as end-user license agreements for any downloadable applications, subject to these Terms. All such Additional Terms shall be conveyed to you, and are hereby incorporated by reference into and made part of these Terms.

INDEMNIFICATION; LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

(a) Indemnity: You agree that you are solely responsible for the use of the Services and you agree to defend, indemnify and hold harmless Navana.ai, and its officers, directors, employees, consultants, affiliates, subsidiaries and agents, from any claim or demand, including reasonable attorneys’ fees, raised or made by any third-party, due to or arising out of: (a) your breach of these Terms, or the terms of the Agreement executed by the Parties, or (b) your violation of any Applicable Law, or (c) the rights of a third-party.

(b) Limitation of Liability: To the fullest extent permitted by Applicable Law, our liability for any claims or demands, arising out of or relating to the access or use of the Services, shall be limited to the Fees paid by you for the subscription to the Services, in the 12 (twelve) months preceding the event giving rise to any claim or demand.

(c) Disclaimer of Warranties: You agree that by accessing, using and subscribing to the Services, you are doing so at your own risk. The Services are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted or error-free or that defects will be corrected immediately. We will make all reasonable efforts to rectify any errors or defects at the earliest possible. You waive all special, indirect and consequential damages against us. These Terms will not limit any non-waivable warranties or mandatory consumer protection rights that apply to you.

GRIEVANCE REDRESSAL OFFICER

If you have any complaints, concerns, or grievances with respect to the Services made available by us, you may reach out to our Grievance Officer. Upon receipt of your complaint, we will acknowledge it within 24 hours and endeavour to resolve your issue within 15 days, in compliance with Applicable Law.

Grievance Redressal Officer

Name: Raoul Nanavati

Email:raoul@navanatech.in

To help us process your complaint efficiently, please include the following details:

(a) The category of your grievance or complaint;

(b) Detailed description of your grievance or complaint; and

VIOLATION OF THESE TERMS

You agree that any violation by you of these Terms will constitute an unlawful and inappropriate behavior, and will cause irreparable harm to us, for which monetary damages would be inadequate, and you consent to Navana.ai obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that we may have at law or in equity.

GOVERNING LAW AND JURISDICTION

(a) These Terms and your access or use of the Services is governed by the laws of India, without reference to conflict of law principles.

(b) In case of any disputes arising out of, or relating to these Terms, or the Services (collectively called “Disputes”), the Parties will aim to resolve the dispute in good faith within 30 (thirty) days from receipt of notice of Dispute, by either you or Navana.ai.

(c) In case of non-resolution, the Dispute will shall be finally resolved and settled by referring the matter to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (including any statutory modification(s) or re-enactment thereof), and shall be referred to a sole arbitrator nominated and appointed by with the mutual consent of the Parties.

(d) The venue for the arbitration will be Bengaluru, India, and the language for the arbitral proceedings will be English.

(e) Notwithstanding anything stated herein, you agree that the courts of Bengaluru, Karnataka, will have jurisdiction in regard to any interim relief sought, during the course of the arbitration proceedings.

GENERAL PROVISIONS

(a) Entire Agreement: These Terms, any service level agreements (if agreed), the Privacy Policy, the Additional Terms, the applicable Agreement, and other terms incorporated in these Terms by reference, constitutes the entire and exclusive understanding between the Parties regarding the access and use of the Services.

(b) Assignment: Neither Party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other Party (not to be unreasonably withheld). Notwithstanding the foregoing, either Party may assign their rights and obligations hereunder, in its entirety, without consent of the other Party, to its affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

(c) Force Majure: Neither Party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of Fees) on account of events beyond the reasonable control of such Party, which may include without limitation denial-of-service attacks, strikes (except by its own employees), shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing Party will be excused from any further performance of its obligations effected by the Force Majeure Event for so long as the event continues and such Party continues to use commercially reasonable efforts to resume performance.

(d) Headings: Use of paragraph headers in these Terms is for convenience only and shall not have any impact on the interpretation of any provisions.

(e) Severability: If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible, so as to give effect to the intent of the Parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

(f) Waiver: Any failure by Navana.ai to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by us of that provision or right.

(g) Survival: All provisions of these Terms which by their very nature are intended to survive the expiry or early termination of these Terms shall survive the expiry or early termination of these Terms, including without limitation, the provisions of Section 2 (Definitions), Section 4 (Accounts and Registration), Section 6 (Ownership), Section 7 (Limited License and Restrictions) Section 8 (Acceptable Use), Section 9 (Fees; Payment; Cancellation and refund),

Section 10 (Subscription Term; Termination; Discontinuation and modification of the Services), Section 11 (Confidentiality), Section 13 (Indemnification; Limitation of Liability and Disclaimer of Warranties), Section 14 (Governing Law and Jurisdiction), and Section 15 (General Provisions).

(h) Notices: All notices, writings and other communications under these Terms will be communicated to you by registered email, or by such other means as specified in the Agreement executed by the Parties. Any notice, writings and other communications under these Terms will be communicated to our legal team at the contact information below:

Address: 7th Floor, Nanavati Mahalaya 18, Homi Modi Street, Fort, Mumbai City, Mumbai, Maharashtra, India, 400001.

Navana.ai

Navana Tech enables last mile access of digital services to end users through the use of voice-based technologies and products.

Nanavati Mahalaya
18, Homi Mody St. Fort,
Mumbai, Maharashtra 400001

sales@navanatech.in

SOLUTIONS

AI Contact Center

Bodhi Speech API

Audio Intelligence API

RESOURCES

Speech API Playground

Developer Documentation

COMPANY

Home

About us

Careers