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Privacy Policy

Privacy Policy

Effective Date: 06 April, 2026

Effective Date: 06 April, 2026

Last Updated: 06-04-2026

Last Updated: 06-04-2026

INTRODUCTION

Navana Tech India Private Limited values your privacy and is committed to protecting your personal data.

Navana Tech India Private Limited values your privacy and is committed to protecting your personal data.

Personal data refers to any information which can be used to identify you, such as your name, email addresses, phone number, or billing information (Personal Data). This Privacy Policy explains what Personal Data we process, why we process it, how we use it, with whom we share your Personal Data, and your rights regarding your Personal Data, when you access, register on, browse and use our Services.

This Privacy Policy must be read along with the Terms and the Agreement referenced thereunder. Capitalised terms not defined here shall have the same meaning as under the Terms.

WHAT DATA DO WE PROCESS AND WHY?

We may process your Personal Data to provide you our Services, including to help you create an account, manage your subscription, and using our Services. In particular, we collect: 

  1. CONTACT DETAILS AND PROFILE INFORMATION

Such as full name, phone number, email address. How we use it and why:

  • Providing you our Services 

  • Verifying your identity and administering your account 

  • Communicating with you, or informing you about updates to the Services, this Privacy Policy or the Terms

Such as full name, phone number, email address. How we use it and why:

  • Providing you our Services 

  • Verifying your identity and administering your account 

  • Communicating with you, or informing you about updates to the Services, this Privacy Policy or the Terms

  1. VOICE & AUDIO DATA

Including voice recordings, commands, call logs, and related metadata, as well as transcriptions derived from such recordings. How we use it and why:

  • Processing payments and maintaining billing records and ensuring compliance with our contractual obligations

  • Enforcing the Terms, for protecting our and if necessary, a third party’s, rights, property and safety 

  • Fulfilling our obligations under Applicable Law

Including voice recordings, commands, call logs, and related metadata, as well as transcriptions derived from such recordings. How we use it and why:

  • Processing payments and maintaining billing records and ensuring compliance with our contractual obligations

  • Enforcing the Terms, for protecting our and if necessary, a third party’s, rights, property and safety 

  • Fulfilling our obligations under Applicable Law

  1. PAYMENT & BILLING INFORMATION

Including Agreement and billing details, payment records, invoice information, contractual conditions, pricing arrangements. How we use it and why:

  • Enabling, operating, and improving the voice-enabled features of the Services, and to provide AI model fine-tuning, if applicable

  • For analysing interactions to assess service quality, accuracy, and security

Including Agreement and billing details, payment records, invoice information, contractual conditions, pricing arrangements. How we use it and why:

  • Enabling, operating, and improving the voice-enabled features of the Services, and to provide AI model fine-tuning, if applicable

  • For analysing interactions to assess service quality, accuracy, and security

  1. TECHNICAL USAGE

Such as records of our communication with you, activity on the Services such as login records, feature usage, API calls, profile updates, document uploads. How we use it and why:

  • Improving our services 

  • Ensuring security of the Services, monitoring for fraud, etc.

Such as records of our communication with you, activity on the Services such as login records, feature usage, API calls, profile updates, document uploads. How we use it and why:

  • Improving our services 

  • Ensuring security of the Services, monitoring for fraud, etc.

  1. TECHNICAL USAGE

Such as records of our communication with you, activity on the Services such as login records, feature usage, API calls, profile updates, document uploads. How we use it and why:

  • Improving our services 

  • Ensuring security of the Services, monitoring for fraud, etc.

  • Personalizing your experience and recommendations

  • Providing technical support and troubleshooting

Such as records of our communication with you, activity on the Services such as login records, feature usage, API calls, profile updates, document uploads. How we use it and why:

  • Improving our services 

  • Ensuring security of the Services, monitoring for fraud, etc.

  • Personalizing your experience and recommendations

  • Providing technical support and troubleshooting

WHERE WE COLLECT YOUR PERSONAL DATA FROM?

We collect your Personal Data: 


  1. Directly from you: This includes any Personal Data that you share or upload on the Services, including Licensee Data, profile details, notes, responses to our queries. 


  1. Automatically: When you use our Services, we use automated means such as cookies and similar technologies to automatically collect certain technical and behavioural data about you, including your Personal Data, that helps us in improving your experience. 


  1. Third parties: We may also receive data, including Personal Data, about you from external sources, such as through our Third-Party Integrations, analytics service providers, marketing and advertisement service providers, and social media channels, as well as other public sources/platforms (such as public database). 

We collect your Personal Data: 


  1. Directly from you: This includes any Personal Data that you share or upload on the Services, including Licensee Data, profile details, notes, responses to our queries. 


  1. Automatically: When you use our Services, we use automated means such as cookies and similar technologies to automatically collect certain technical and behavioural data about you, including your Personal Data, that helps us in improving your experience. 


  1. Third parties: We may also receive data, including Personal Data, about you from external sources, such as through our Third-Party Integrations, analytics service providers, marketing and advertisement service providers, and social media channels, as well as other public sources/platforms (such as public database). 

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We share your Personal Data with third parties in accordance with this Privacy Policy and as required by law. Who we share the data with:

  1. SERVICE PROVIDERS

We engage service providers to provide Third-Party Integrations such as Cloud Hosting, communication services for sending notifications via WhatsApp, SMS and email and for providing support, and subscription management, billing as well as payment processing services. These providers process your Personal Data only on our behalf and are contractually restricted from using it for any other purposes except as instructed by us or required by applicable laws.

We engage service providers to provide Third-Party Integrations such as Cloud Hosting, communication services for sending notifications via WhatsApp, SMS and email and for providing support, and subscription management, billing as well as payment processing services. These providers process your Personal Data only on our behalf and are contractually restricted from using it for any other purposes except as instructed by us or required by applicable laws.

  1. LEGAL AND REGULATORY PURPOSES

We may disclose your data with third parties (such as governmental authorities, law enforcement agencies, etc.) if:


  1. necessary to comply with applicable laws and regulations or directions of governmental authorities or law enforcement agencies, court judgments, decree or orders under any law in force;


  2. required to respond to a valid warrant or court orders;


  3. necessary to prevent, detect and prosecute any kind of fraudulent/illegal behaviour;


  4. to enforce our Terms or other policies;


  5. needed to investigate and defend ourselves against claims or allegations;


  6. necessary to protect the rights and safety of Navana, our customers, personnel or others;


  7. required by our auditors and legal advisors to assess our disclosure obligations and rights under this Privacy Policy;


  8. permitted or required by law.

We may disclose your data with third parties (such as governmental authorities, law enforcement agencies, etc.) if:


  1. necessary to comply with applicable laws and regulations or directions of governmental authorities or law enforcement agencies, court judgments, decree or orders under any law in force;


  2. required to respond to a valid warrant or court orders;


  3. necessary to prevent, detect and prosecute any kind of fraudulent/illegal behaviour;


  4. to enforce our Terms or other policies;


  5. needed to investigate and defend ourselves against claims or allegations;


  6. necessary to protect the rights and safety of Navana, our customers, personnel or others;


  7. required by our auditors and legal advisors to assess our disclosure obligations and rights under this Privacy Policy;


  8. permitted or required by law.

  1. CORPORATE TRANSACTION/CHARGE IN CONTROL

If we are involved in a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of that transaction

If we are involved in a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred as part of that transaction

  1. WITH YOUR CONSENT

If you give explicit consent or make a specific request, we may share your data with other parties for purposes not covered in this Privacy Policy.

If you give explicit consent or make a specific request, we may share your data with other parties for purposes not covered in this Privacy Policy.

HOW LONG DO WE RETAIN YOUR PERSONAL DATA?

We retain any Personal Data we collect from you for as long as needed to make available our Services. We may further retain and use such Personal Data only as necessary to comply with legal obligations, maintain accurate accounting, financial and operational records, resolve disputes, and enforce agreements. When Personal Data is no longer required for these purposes or other applicable obligations, we will securely delete or irreversibly anonymize it. Anonymized and aggregated information may be retained for analytics, research, or other legitimate business uses.


You may choose to delete your account and Personal Data by exercising the features under the Services or by writing to us at raoul@navanatech.in. Once you delete your account, we delete Your Data and other profile information. While we work to fulfil such deletion requests, we may need to retain certain Personal Data for a while longer for the following reasons:

  1. to perform our contractual obligations to which you are subject or to respond to your questions or provide necessary service or support;

  2. to prevent fraud, resolve complaints, address inquiries, or exercise/defend legal claims, including providing evidence in legal proceedings; to comply with legal obligations, exercise our rights, resolve disputes, or for security and safety reasons, as permitted under the law (such as adhering to applicable statutes of limitations or regulatory investigations).


Do note that deletion may not be immediate and may require a reasonable period to propagate across systems, backups, and archives.


YOUR RIGHTS

You have certain rights regarding your Personal Data:


  1. Right to access information about your Personal Data: You can ask us for a summary of your Personal Data, the processing activity, and the recipients with whom we have shared your Personal Data, along with a description of the Personal Data shared.


  1. Right to seek correction and erasure of Personal Data: If you believe that the Personal Data we hold is inaccurate, incomplete or outdated, you can write to us. You may also request deletion of your data; however, in certain cases, we may need to retain it for legal or regulatory reasons (See section 5 [How long do we retain your Personal Data?] above).


  1. Right to grievance redressal: If you wish to file a grievance, you may contact our Data Protection Officer / Grievance Redressal Officer in accordance with this Privacy Policy. If your grievance remains unresolved, please be informed that you have the right to escalate it to the competent supervisory authority. 


  1. Right to nominate: You can designate another individual to exercise your rights under this Privacy Policy on your behalf in the event of your death or incapacity. 


To exercise any of these rights or seek further information, you can write to us at raoul@navanatech.in. We reserve the right to verify your identity before processing your request, and not to respond to complaints that we believe are manifestly false, unfounded, or frivolous. Additionally, these rights may be limited in certain cases where we are legally required to process or retain your Personal Data.

HOW DO WE PROTECT YOUR PERSONAL DATA?

We are committed to ensuring the security of the Personal Data we process, protecting it from unauthorized access, alteration, disclosure, or destruction. 


Our employees, agents, contractors, and third parties, who have access to your Personal Data for performance of business functions, are required to process your Personal Data in accordance with this Privacy Policy. 


While we make every effort to protect your Personal Data, we understand that no system can guarantee complete security. If you have any concerns, require assistance, or suspect that your interaction with us is no longer secure, please contact us immediately using details in the “Contact us” section below.

THIRD-PARTY LINKS

Our Services may contain external links, and accordingly you are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourselves of the privacy policies of third-party links. Accessing or using these third-party options is done at your own discretion, and we highly recommend reviewing their privacy policies to understand how they treat your data.

COOKIES & TRACKING TECHNOLOGIES

When you utilise our Services, we may place a number of cookies on your browser. For example, we use cookies to understand visitor and user preferences, improve their experience, and track and analyse usage and other statistical information. Additionally, cookies allow us to bring customized features to you. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still utilise our Services, but your ability to use some features or areas thereof may be limited. We may use any of the following categories of cookies: 


  • Essential Cookies: Essential cookies are sometimes called “strictly necessary” as without them we cannot provide the Services or basic functionality. For example, essential cookies help remember your preferences as you navigate the Services. Essential cookies also keep you logged in into a website. Without them the login functionality would not work.


  • Analytics Cookies: These cookies track information about accessing to the Services so that we can make improvements and report our performance. For example: analyse visitor and user behaviour so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the website, the number of each user’s visits and how long a user stays on the website. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.


  • Functionality or Preference Cookies: Cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Services. These preferences are remembered, through the use of the persistent cookies, and the next time you access the Services you will not have to set them again.


  • Targeting or Advertising Cookies: These cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioural tracking” or “targeted” advertising). They may subsequently use information about your visit to target you with advertising that you may be interested in. For example, these cookies remember which browsers have visited our website.

When you utilise our Services, we may place a number of cookies on your browser. For example, we use cookies to understand visitor and user preferences, improve their experience, and track and analyse usage and other statistical information. Additionally, cookies allow us to bring customized features to you. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still utilise our Services, but your ability to use some features or areas thereof may be limited. We may use any of the following categories of cookies: 


  • Essential Cookies: Essential cookies are sometimes called “strictly necessary” as without them we cannot provide the Services or basic functionality. For example, essential cookies help remember your preferences as you navigate the Services. Essential cookies also keep you logged in into a website. Without them the login functionality would not work.


  • Analytics Cookies: These cookies track information about accessing to the Services so that we can make improvements and report our performance. For example: analyse visitor and user behaviour so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the website, the number of each user’s visits and how long a user stays on the website. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.


  • Functionality or Preference Cookies: Cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Services. These preferences are remembered, through the use of the persistent cookies, and the next time you access the Services you will not have to set them again.


  • Targeting or Advertising Cookies: These cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioural tracking” or “targeted” advertising). They may subsequently use information about your visit to target you with advertising that you may be interested in. For example, these cookies remember which browsers have visited our website.

CONTACT US

For any questions or concerns regarding your privacy, you may contact us using the following details:


Grievance officer:

Name: Raoul Nanavati
Email: raoul@navanatech.in


Address:
7th Floor, Nanavati Mahalaya 18, Homi Modi Street, Fort, Mumbai City, Mumbai, Maharashtra, India, 400001


We aim to resolve privacy concerns promptly and effectively. If you are not satisfied with our response, and do not think we are handling your Personal Data adequately, you may lodge a complaint with the relevant regulatory authority.

For any questions or concerns regarding your privacy, you may contact us using the following details:


Grievance officer:

Name: Raoul Nanavati
Email: raoul@navanatech.in


Address:
7th Floor, Nanavati Mahalaya 18, Homi Modi Street, Fort, Mumbai City, Mumbai, Maharashtra, India, 400001


We aim to resolve privacy concerns promptly and effectively. If you are not satisfied with our response, and do not think we are handling your Personal Data adequately, you may lodge a complaint with the relevant regulatory authority.

UPDATES TO THIS PRIVACY POLICY

We reserve the right to modify, add, or remove portions of this Privacy Policy, at our sole discretion. We will make reasonable efforts to notify you of any material changes via notifications, SMS or email. Once the revised Privacy Policy is published on our website, the changes will take effect immediately unless stated otherwise. Your continued use of our website after such updates constitutes consent to the updated policy, to the extent permitted by law. Please take the time to periodically review this Privacy Policy for the latest information on our privacy practices. 

We reserve the right to modify, add, or remove portions of this Privacy Policy, at our sole discretion. We will make reasonable efforts to notify you of any material changes via notifications, SMS or email. Once the revised Privacy Policy is published on our website, the changes will take effect immediately unless stated otherwise. Your continued use of our website after such updates constitutes consent to the updated policy, to the extent permitted by law. Please take the time to periodically review this Privacy Policy for the latest information on our privacy practices. 

Navana.ai

Navana Tech enables last mile access of digital services to end users through the use of voice-based technologies and products.

Nanavati Mahalaya
18, Homi Mody St. Fort,
Mumbai, Maharashtra 400001

Custom icon
sales@navanatech.in

SOLUTIONS

AI Contact Center

Bodhi Speech API

Audio Intelligence API

RESOURCES

Speech API Playground

Developer Documentation

Privacy Policy

COMPANY

Home

About us

Careers

OTHER LINKS

Get in Touch

Get Early Access

© 2026 NAVANA TECH INDIA PVT.LTD

Navana.ai

Navana Tech enables last mile access of digital services to end users through the use of voice-based technologies and products.

Nanavati Mahalaya
18, Homi Mody St. Fort,
Mumbai, Maharashtra 400001

Custom icon
sales@navanatech.in

SOLUTIONS

AI Contact Center

Bodhi Speech API

Audio Intelligence API

RESOURCES

Speech API Playground

Developer Documentation

Privacy Policy

COMPANY

Home

About us

Careers

OTHER LINKS

Get in Touch

Get Early Access

© 2026 NAVANA TECH INDIA PVT.LTD